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Terms & Conditions

Ownership of Rights

All rights, including copyright, are owned by or licensed to Essence.  Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Essence.  You may not distribute, modify or re-post anything on this website for any purpose.


Accuracy of content

We have taken every care in the presentation of the content of this website, in particular to ensure the accuracy of the prices at the time of publication and all the products have been fairly described.  However orders will only be accepted if there are no material errors in the prices or description of the goods as advertised on this website.  All prices are displayed inclusive of VAT.  We have made every effort to display as accurately as possible the colour of the products that appear on our website.  However as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display will accurately reflect the colour of the product on delivery.  Essence will not be responsible for any loss or damage which may arise by the use of any information in any of the materials on this website.



All goods on this website are sold subject to availability.  We will inform you as soon as possible if the goods you have ordered are not available.


Ordering errors

You are able to change your order up until the point you press 'submit' on the final page of our ordering process.


Delivery charges

Delivery charges vary depending on the type of products ordered and the service selected.  They are non-refundable.  For full details please see the shipping and returns section.


Acknowledgement and acceptance of your order

If you have supplied us with your email address, we will notify you as soon as possible to confrm receipt of your order.  Our acceptance of your order will take place on dispatch of the products ordered.


Antifraud check

Customer orders can be suspended for manual anti-fraud check.  Antifraud checks are necessary because of the growing number of fraud transactions from persons who are not actual cardholders of the credit card used during purchase.